Terms of service

By accessing or purchasing from dexthelabel.com ("the Site"), you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About DEX DEX – The Label is a South African jewellery brand based in Cape Town. All products are handcrafted and made to order. The Site is operated in accordance with the laws of the Republic of South Africa.

2. Eligibility By using this Site, you confirm that you are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian.

3. Products & Pricing All prices are displayed in South African Rand (ZAR) unless otherwise stated. As all items are made to order, product images are representative — minor variations in finish or texture are inherent to the handcrafted nature of our jewellery and are not considered defects. We reserve the right to update pricing at any time without prior notice.

4. Orders & Payment By placing an order, you make an offer to purchase the selected item(s) at the stated price. DEX reserves the right to accept or decline any order. Payment is processed securely at checkout. Orders are confirmed only upon successful payment.

5. Shipping & Delivery All orders are subject to our [Shipping Policy], which forms part of these Terms. Processing times, delivery estimates, and courier responsibilities are outlined therein.

6. Returns & Refunds All sales are subject to our [Refund & Returns Policy], which forms part of these Terms. All jewellery is final sale unless defective or incorrect.

7. Intellectual Property All content on this Site — including images, copy, branding, and designs — is the property of DEX – The Label and may not be reproduced, distributed, or used without prior written consent.

8. Limitation of Liability To the fullest extent permitted by South African law, DEX shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Site or the purchase of products. Our liability is limited to the value of the order in question.

9. Consumer Protection Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

10. Governing Law These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

11. Changes to Terms We reserve the right to update these Terms at any time. Continued use of the Site following any changes constitutes acceptance of the revised Terms.

12. Contact For any queries, please contact us at info@dexthelabel.com.