Shipping policy

At Dex The Label, we strive to provide a seamless and premium shopping experience from the moment you place your order.

Processing Times All items are made to order and crafted within 10–14 business days. Once dispatched, you will receive a shipping confirmation email with your tracking details. During high-volume periods (launches or promotions), processing times may be slightly extended.

Domestic Shipping — South Africa We use The Courier Guy for all local deliveries. Shipping rates are calculated at checkout. Delivery typically takes 1–4 business days depending on your location; major cities may receive parcels sooner, while outlying areas may require additional time.

International Shipping International orders are shipped via FedEx International Priority at a flat rate of R500 ZAR. Delivery times vary by destination.

Customs, Duties & Import Fees Any customs charges, import duties, taxes, or fees imposed by the destination country are the sole responsibility of the customer. These are not included in DEX's product prices or shipping fees.

Delivery Issues Once a parcel leaves DEX's premises, we are no longer responsible for it. Please contact the courier directly for any issues regarding lost, delayed, or damaged parcels using the tracking details in your shipping confirmation. While we are happy to offer guidance, DEX cannot be held liable once an order is in transit.

Pre-Orders & Special Releases Estimated dispatch dates for pre-order items are noted on the product page. Orders containing both pre-order and in-stock items may be shipped together or separately depending on availability.

Address Accuracy It is the customer's responsibility to ensure all shipping information is complete and accurate at checkout. DEX is not liable for delays, failed deliveries, or lost parcels due to incorrect addresses.