Returns and Exchanges

At DEX, all jewellery is final sale unless it is defective or incorrect. We offer store credit or exchanges for domestic orders by prior arrangement. Return requests must be submitted within 14 days of delivery, and return shipping costs are the responsibility of the customer.

Please note that we do not accept returns or exchanges on international orders. 

If you receive a defective or incorrect item in South Africa, please contact us promptly at info@dexthelabel.com with your order number and clear photos of the issue. Once approved, we will provide instructions for returning the item and issue either a replacement or store credit after inspection.

Pre-order items are subject to the same policy and cannot be canceled, returned, or exchanged unless defective or incorrect.